Service philosophy:

We always pay attention to the needs of our customers, patiently listen to their opinions, wholeheartedly address their urgent needs, alleviate their concerns, and solve their difficulties; Sincerely regard customer interests as company interests and rely on customer benefits to promote the improvement of company benefits.

We take customer satisfaction as our principle. Placing customers at the starting point and center, adjusting enterprise management and operation mechanisms around customer needs, and effectively collaborating among departments based on customer needs: R&D, quality control, sales, engineering, technical support, and other systems each have their own complete and independent systems, including service teams composed of professional personnel and service standards accumulated over many years of experience.

Everything starts from customer needs and ends with customer satisfaction.

Service commitment:

1. Hepai has engineers who can provide free online consultation, selection, and design services for pre-sales, in sales, and after-sales;

2. Technical engineers can provide free central hot water system scheme production and bidding design;

3. Large terminal projects can provide professional guidance and installation services, with appropriate charges for labor and material costs borne by the customer;

4. After sales service engineers can provide professional maintenance services for the entire water heater;

Customer Care Center:

National service hotline：400-0508-958

The Hepai Headquarters Service Center has opened a 400 service hotline (400-0508-958) to provide customers with more priority services and ensure that they receive timely, efficient, and reasonable corresponding services. The Market Service Center has established a sound market mechanism and operational management system. During holidays, we greet and care for our partners and end customers, and regularly track and follow up on their usage and service quality to show our concern!