pre-sales service

Provide users with relevant products and technical consultation; Assign professional personnel to collect on-site data according to user needs; Conduct systematic analysis on user projects; Provide users with comprehensive solutions for related projects

in-sales service

Free home delivery, professional installation team for efficient and fast installation; Debugging the system to ensure the normal operation of each machine; Provide training services for operators on the use and maintenance of the system, as well as correct operation to extend its service life.

after-sales service

Hepai's after-sales service is centered around the installed products. The company has established a comprehensive installation equipment file and after-sales service system internally. Through a multi-layered and three-dimensional structure that combines telephone technical support, network technical support, on-site technical support, and subsequent project technical consultation, it can ensure timely and rapid provision of comprehensive after-sales service and preferential projects to users. Including: free warranty within 1 year after product installation and acceptance; Regular follow-up maintenance, providing fast on-site services; Provide hotline telephone consultation services and online after-sales technical support; The product has a service life of 15 years and provides warranty services during the usage period;